At Jumpanda, we understand that privacy is more than just words. Your personal information is a trust we take seriously. This page transparently explains how we collect, use, store, and protect your data — so you can play with peace of mind, without worry.
Jumpanda Digital Sdn. Bhd. ("Jumpanda", "we") is committed to protecting the privacy and personal information of every user on our platform. This Privacy Policy has been drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.
This Policy applies to all information collected through the jumpanda.app website, the Jumpanda mobile app, and any other services we offer. We encourage you to read this document from start to finish, as it outlines your important rights as a user.
If any terms are unclear or you would like further clarification, our support team is available at any time via live chat or email.
We only collect information that is genuinely necessary to provide you with a safe, fair, and efficient service. Generally, there are two categories of information we collect:
Information you provide directly:
Information collected automatically:
| Data Type | Purpose of Collection |
|---|---|
| IP address and approximate location | Location verification, fraud prevention |
| Browser type and device | User experience optimization |
| Gaming activity and betting records | Dispute resolution, internal audits |
| Deposit and withdrawal transaction logs | Financial records, legal compliance |
| Cookie and session data | Login verification, user preferences |
Every piece of information we collect is used for clear and lawful purposes. We do not use your data for purposes beyond the stated scope without your prior consent.
Jumpanda does not sell, rent, or disclose your personal information to any third party for their commercial marketing purposes. However, there are certain situations where we need to share your data with other parties to enable our services to function properly:
In all cases of data sharing, we ensure that recipient parties are bound by data protection obligations equivalent to our own standards. We will not disclose more information than is necessary for each specific purpose.
The security of your personal information is jumpanda's top priority. We implement multiple layers of technical and operational safeguards to ensure your data remains protected from unauthorized access, modification, or disclosure at all times.
Jumpanda uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several categories of cookies:
You can manage or block cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain platform features.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal information we hold about you. Jumpanda fully respects and supports the exercise of these rights:
Request a copy of the personal information we hold about you.
Correct any inaccurate or incomplete information in your profile.
Request deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format whenever needed.
Restrict the processing of your data under certain circumstances.
To exercise any of the above rights, please contact our privacy team via email or live chat. We will process your request within 30 business days.
Jumpanda retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
Once the retention period expires or after your account is closed and all obligations are settled, your personal data will be securely deleted or anonymised so it can no longer be associated with you.
If we discover that personal information of someone under 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately.
The jumpanda platform may occasionally contain links to third-party websites or services. Please note that our Privacy Policy applies solely to the jumpanda platform, and we are not responsible for the privacy practices of any other websites or services.
We encourage you to read the Privacy Policy of any third-party website you visit before providing them with any personal information. The presence of links to other websites on our platform does not imply that we endorse or support their content, products, or services.
Jumpanda reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legislative changes, or technological advancements. When significant changes occur, we will notify you via an in-platform notification, your registered email, or a prominent notice on this page.
The last updated date is always displayed at the top of this page. Your continued use of the jumpanda platform following any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the Jumpanda Data Protection Officer through the following channels:
Please clearly state in your message that your enquiry relates to privacy and personal data so we can direct it to the appropriate team promptly. We commit to responding to all privacy-related enquiries within 14 business days.
This Privacy Policy is governed by the laws of Malaysia, and any disputes relating to data privacy shall be resolved through the mechanisms established under the Personal Data Protection Act 2010.
We do not merely make promises — every data protection measure we implement is backed by proven technology and processes.
Every connection between your device and jumpanda's servers is encrypted using 256-bit SSL — the same security standard used by leading financial institutions worldwide.
Our integrated identity verification process ensures that only legitimate users access the platform. This protects you from identity misuse and maintains a fair playing environment.
Our security systems operate 24 hours a day, monitoring for any suspicious activity. Any unauthorised access attempts are detected and blocked automatically before they can cause harm.
Jumpanda is in full compliance with Malaysia's Personal Data Protection Act 2010. We ensure that all data collection, use, and storage processes meet local legal requirements.
User data may only be accessed by staff with specific authorisation and a legitimate operational need. All access is logged and regularly audited by our security team.
We only collect information that is genuinely necessary to provide our services. No excess data is collected, and you always have control over the information you share with us.
Answers to the most frequently asked questions about privacy and data protection at Jumpanda.
Play at Jumpanda with complete confidence. Our platform is built on a foundation of trust, transparency, and uncompromising data security.